In the hospitality business, customer satisfaction is paramount. A good experience is more important than in any other business and supporting your front line staff can make all the difference in making sure your customers leave full of glowing recommendations.
Taking payment should be seamless and pleasant, with a smooth transaction process which doesn't interrupt the service experience. This means keeping payment machines fully functional, easily accessible and well presented at all times so that staff can take payment with the minimum amount of fuss.
Mounting PIN Entry Devices (PEDs)
Mounting your PIN Entry Devices can make all the difference to how your customers perceive their payment experience and how your staff feel about completing the transaction process.
Mounting your PEDS also means you can be sure your payment machines are safe from criminal interference or from theft, keeping you compliant with PCI DSS regulations by meeting the requirement for all PEDs to be secured by June 2015. At the same time it's an easy process to release the PED for a customer in a wheelchair if required.
Tailwind can help
We already supply a number of hospitality customers including hotels, sport stadiums and cinema chains so we're well aware of the priorities of the hospitality sector. We can advise on the best solution for you, your business and your PEDS.
Contact our sales team for more information on our experience in the hospitality sector and to find out what we can do for your business.