Our vision is to set the standard for secure technology mounting solutions such as PIN Entry Devices, payment terminals, tablets, customer display units and MPOS devices to name only a few.
To achieve this aim, we know we must deliver the best possible card holder experience at point of sale with the maximum security for the retailer. We also believe that it is our role to help any firm taking payment from customers at a fixed point of sale to understand the advantages of mounting their technology, whether that be their card payment machines or tablet based point of sale systems. This ensures the best customer experience, aesthetically and from a security perspective and to ensure they save costs by extending the lifetime of their technology and maximise efficiency by ensuring the best possible connectivity.
We take the design of our products very seriously because the quality of our offering depends on the effort we put into ensuring our design is fit for purpose and surpasses expectations.
Every aspect of our product is considered to ensure that it is the best possible solution for a Point of Sale environment from the material we have chosen to the unique product features like our device specific backplates and locking mechanisms. With design centres in the USA and in Scotland new products are developed with great care, iterated and tested until our standards are met. Where we create bespoke solutions for customers, we always make sure they are completely satisfied with the result and that the product meets our own exacting standards. Our products are proving robust in the field with an MTBF (Mean Time Before Failure) of more than 5 years.
Tailwind Solutions was founded by Garry Knox and Mark Stewart in 2006. Both founders previously worked for Ingenico, manufacturers of electronic point of sale card payment devices, Mark as Head of Retail Sales and Business Development and Garry as the former head of Product Marketing for the Northern European territory.
With 40 years’ experience in the card payments industry – technical, marketing, sales, business development and management - the founders identified a gap in the market when it became apparent that payment machines needed to be mounted at point of sale to prevent costly damage to the machine and the cabling and to enable a smooth and consistent check out experience for shoppers. Tailwind was created with the specific intention of designing and manufacturing the best point of sale mounting solutions for card payment devices. Now the company is developing mounting solutions for other point of sale electronic equipment, primarily tablets, which are fast becoming part of the POS equipment routinely used by retailers.
We ship and install our products in more than 40 countries across the globe, in locations ranging from supermarkets to fast food restaurants, retail, retail banking, ticketing and kiosks to hospitality and leisure.