Customers range from top brands like Farmfoods and Schuh in the UK to taxi firms and ticket kiosks and our products can be seen in locations like Grand Central Station in New York to leading petrol station brand, ZEnergy in New Zealand. Already a global player, Tailwind is a forward thinking company with high ideals and the ambition to be the market leader in high quality, design lead Point of Sale technology mounting solutions. And as the company grows its commitment to customer satisfaction and quality products also grows with a dedicated staff and a family of distribution partners representing FlexiPole in a growing list of global locations.
Previously Head of Product Marketing for the Northern European Territory for Ingenico, a leading supplier of card payment machines, Garry founded Tailwind Solutions Ltd with Mark Stewart in 2006. His expertise in the payment industry and knowledge of customer needs has been instrumental in creating the successful and ambitious company Tailwind has become.
Previously Head of Retail Sales and Business Development at Ingenico, leading supplier of card payment machines, Mark's experience in the card payment industry is extensive and his knowledge of the market and the customer base is impressive. As a company founder, Mark's belief in the importance of mounting for card payment machines and his understanding of retailers has helped to create a world-class Point of Sale technology mounting company with the ambition to grow.
To achieve this aim we believe we must deliver the best possible card holder experience at point of sale with the maximum security for the retailer. We also believe that it is our role to help any firm taking payment from customers at a fixed point of sale to understand the advantages of mounting their technology, whether that be their card payment machines or their tablet based point of sale systems, to ensure the best customer experience, aesthetically and from a security perspective and to ensure they save costs by extending the lifetime of their technology and maximise efficiency by ensuring the best possible connectivity.
Every aspect of our product is considered to ensure that it is the best possible solution for a Point of Sale environment from the material we have chosen to the unique product features like our PEDPacks and latch mechanism. Designed in Scotland, new products are developed with great care, iterated and tested until our standards are met. Where we create bespoke solutions for customers, we always make sure they are completely satisfied with the result and that the product meets our own exacting standards. Our products are proving robust in the field with no reported failures and a Mean Time Before Failure of more than 5 years. The designed-in, modular nature of the FlexiPole system means that existing customers can upgrade their payment technology easily and with minimum expense without changing poles and mounts. Our composite material wears well, does not rust, chip or scratch and has the benefit of creating no interference for wifi, EMC or Near Field Communication.
With 40 years’ experience in the card payments industry – technical, marketing, sales, business development and management - the founders identified a gap in the market when it became apparent that payment machines needed to be mounted at point of sale to prevent costly damage to the machine and the cabling and to enable a smooth and consistent check out experience for shoppers. Tailwind was created with the specific intention of designing and manufacturing the best point of sale mounting solutions for card payment devices. Now the company is developing mounting solutions for other point of sale electronic equipment, primarily tablets, which are fast becoming part of the POS equipment routinely used by retailers.