Taking payment for tickets or from a kiosk can mean limited space, separation from the customer by a screen and a lack of ability for staff members to interact directly with the customer.
When a payment machine is located on the other side of a screen from a staff member it is of paramount importance that that machine is secure. Criminal interference or theft are facilitated by lack of visibility by staff and ensuring that the machine itself is secure will be a PCI DSS requirement by June 2015 as the safety of card holder's present transaction data becomes more the responsibility of the organisation taking payment.
Of course, protecting your PIN Entry Devices (PEDs) also protects your investment in payment technology and extends its lifetime, a substantial benefit which our customers have told us can substantially reduce the total cost of ownership.
Presenting the PED to the customer cleanly, simply and in the best position for checking the transaction and PIN entry also improves the customer experience and allows the payment process to flow smoothly, keeping the focus on the actual purchase rather than payment.
Mounting PEDs is therefore good news for staff and customers as it improves the sales process and it's also good news for the organisation as it protects your investment and ensures that you're legally compliant with new requirements beyond 2015.
Tailwind FlexiPole systems are used all over the world in ticketing and kiosk locations ranging from Grand Central Station in New York to music festivals.
Contact our sales team to find out more about our experience in ticketing and kiosks and about our FlexiPole system.